What we offer > User Help Desk > SupportCenter

 


Entrust your user Help Desk to a specialist !

Supporter assumes responsibility for implementing and operating your Help Desk at your site or on our own platforms.

Audit and preliminary consulting, establishment of the processes, tools and teams, production and management of the service, reporting and decision-making assistance .

We cover the entire chain of services to provide optimal support for your users for all their daily tools (office automation, systems and networks, "customized" applications, ERP, etc.)

You have all the pertinent indicators to drive your business.

 

Turn to the Supporter site resources to strengthen your teams and carry out your projects.

 Close-proximity assistance for your users.
When a work assignment is ordered by the Help Desk, our staff attend onsite to provide close-proximity assistance with the user's environment.

Consultancy and assessment
Network, messaging systems, DBMS, security specialists.

Administration / Operational running
Network engineers - Network technicians

Modifications management
Technical coordinators - Technicians

 
 

SupportCenter Service Desk and SupportCenter On-site Services integrate perfectly within facilities management projects.

To monitor services, Supporter uses either WinCall or your own Help Desk Management tool (off the shelf or developed internally), whichever you prefer.

 


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